Knowledge Management in the University of the Philippines Open University: Exploring Gender Differences of Student Support Employees

Abstract

When the COVID-19 global pandemic broke out, the University of the Philippines Open University (UPOU) made adjustments to its operations to address the heightened need for its support services. These support services are mainly provision of information and knowledge of and about the university stored both physically and digitally, with more women providing support services than men. To ensure knowledge is accessible and available amidst any disruption, knowledge management practices must be streamlined and sustained. However, studies analyzing gender differences in knowledge management of educational institutions are lacking. This study aims to fill the current research gap in the context of an educational institution, and study the gender differences in UPOU in terms of knowledge management practices. Data will be collected from targeted respondents who provide support services to UPOU constituents. Descriptive statistics and cross tabulations will be used to analyze the data gathered.