Organizational Communication and Knowledge Management in a Senior High School in Malang Indonesia: A Case Study of a Learning Organization

Abstract

This study explored the interactions between organizational communication (OC), knowledge management (KM), and learning organization (LO) in a senior high school in Malang, Indonesia. A mixed method approach was employed to determine the associations of OC practices on the development of KM processes in an LO. Quantitative analysis using Spearman's rank correlation coefficient was used to determine significant relationships between OC, KM and LO variables. Interpretation of an interview, on the other hand, was used to analyze transcript to draw qualitative insights from.

Results showed a strong correlation between OC and KM processes. Effective communication channels facilitated knowledge sharing, acquisition, and dissemination of information among stakeholders in the secondary school. Moreover, the integration of OC and KM enhanced the development of an LO that promoted adaptability, continuous improvement, and overall educational effectiveness. Key mediating factors such as leadership support, technological infrastructure, and teacher-student involvement played an important role in strengthening the OC-KM-LO relationship.

The study emphasizes the need to link communication strategies with KM initiatives to promote institutional learning and innovation in education. Recommendations for practitioners include fostering a culture of open communication, investing in technology-driven KM platforms, and strengthening leadership capacity to support institutional change. This study advances the theoretical and practical understanding of organizational communication, knowledge management, and learning organization principles in education and provides valuable insights for improving teaching, learning, and administrative practices in secondary schools.