Issue Tracking Tool Smart e-Money Inc,

Abstract

Identification of software issues is important in software development. It is essential to keep track of these issues to be aware and informed of the progress and state of the software being developed. An issue tracking system play an important role to software development companies and are considered as a critical part of their software development life cycle. This project developed a system for issue tracking for the projects of Smart e-Money Inc. (SMI). By creating a tool to enhance the existing manual implementation of issue tracking of the organization, the issue resolution process and product delivery would be faster and more efficient. It would also help the management in standardizing the process and assessing the future products to be developed based on the data was produced in the tool. The issue tracking tool was developed using Groovy and Grails connecting to a MySQL database. It is deployed in an internal server within the organization through Tomcat. The project was tested with existing data available that was uploaded in the tool. Projects and issues are easily created and easily viewed. It generally provided end users with centralized information and details of the issues found in a particular project. Data gathered in the tool are available for future use by the organization.