Knowledge Management System Enhancement for a Private R&D Unit in the Philippines

Abstract

This case study aims to enhance the Knowledge Management System (KMS) of a private Research and Development (R&D) unit in the Philippines. The insights of all four R&D staff were gathered using semi-structured interviews. Thematic analysis of the qualitative data yielded five key themes: KMS Effectiveness and Challenges, Knowledge Quality and Documentation Practices, Knowledge Sharing and Collaboration, Knowledge Acquisition and Learning, and Organizational Support and Training. The commonalities, contradictions, and complementarities of the participant responses within each theme were explored to illustrate the KMS landscape. Then, the facilitating and hindering factors of the current KMS were distilled. Participant proposals for improvement were combined with literature recommendations to resolve the observed hindrances. The findings led to the following recommendations to enhance the KMS: Centralize and Standardize Documentation, Leverage AI to Enhance Efficiency, Nurture a Culture of Openness and Inquiry, Align and Increase Training Opportunities, and Formalize and Communicate Incentives.