WebSoph: A web-based Knowledge Management System for the IT Department of Globalink Holdings Corporation

Abstract

Corporations today are treating knowledge as an asset and investing on tools that enable them to promote knowledge sharing and reuse. The need to share knowledge is critical in problem solving especially in IT-oriented companies. Globalink Holdings Corporation's IT department is composed of software and web developers, databse administrators, network engineers and technicians, These personnel play an important role in the company's daily operations. WebSoph, a web-based Knowledge Management System, was developed to capture and transform knowledge and act as a tool to avoid waste and redundancy of work, lesse turnaround time, and help in project turnovers and personnel training. It was based on Knowledge Management model that combined strategic issues with implementation. A web-based framework was adopted for easy maintenance of the system. As for the design pattern, the Model-View-Controller architecture was implemented for easy maintenance, flexibility and code reusability. A face-to-face interview was conducted and feedbacks were collected through assessment form.