Design, Development, and Testing of Tacit Knowledge-Capturing Protocol of PHilMec Scientists

Abstract

Capturing and preserving tacit knowledge is essential for organizations to prevent knowledge loss and ensure future productivity. This study addresses the challenge of preserving critical knowledge from PHilMech scientists by designing, developing, and testing a protocol for capturing tacit knowledge. Using participatory action research (PAR) with PHilMech scientists and PRAISE committee members, data were gathered through unstructured interviews and focus group discussions. The study identified storytelling sessions, lessons learned sessions, and legacy talks as effective methods for capturing knowledge. The developed protocol, integrated into the offboarding process of retiring staff, ensures that valuable knowledge is retained. Pilot testing resulted in creating knowledge products, including manuals, podcasts, videos, and an online repository. This research has successfully designed and tested a protocol for capturing tacit knowledge, providing a framework that can be used to safeguard critical information. Future studies could explore additional methods to sustain and expand this approach beyond PHilMech.