Overtime Management System For Unix Manila Team Of Telus International Digital Solutions

Abstract

The Unix Manila team is a part of Telus International Philippines, Inc.'s Digital Solutions group and consists of 33 systems administrators who provide 24/7 technical support for maintaining the UNIX servers of Telus Communications Canada. To ensure high-quality service to customers, the team occasionally works overtime, which includes covering for absent team members, a practice known as "fill-in." The team previously used a makeshift tool built in Microsoft Sharepoint to manage fill-in requests and track leave projections, however, due to Telus's recent partnership with Google, most applications were migrated to the Google platform and in September 2022, Microsoft Sharepoint was decommissioned. To replace this, the team developed the Overtime Management System (OMS), a web-based system built in PHP, CSS, HTML, JavaScript, Bootstrap, and MariaDB. In addition to the fill-in application and leave tracking, OMS also includes new features such as offset tracking, additional resource management, and report generation. The system is designed to be scalable, reusable, and flexible, allowing for easy migration in the event of future changes to the organization's infrastructure.