Perceived Conflict Management Styles of Leaders and Conflicts Experienced by Nurses in a Tertiary Hospital in Batangas, Philippines

Abstract

The study determined the perceived conflict management styles of leaders and conflicts experienced by nurses in a tertiary hospital in Batangas, Philippines. Descriptive correlational design was used in the study wherein one hundred and seventy-seven (177) participants consented and answered the adopted research tools: Rahim Organization Conflict Inventory II (ROCI-II) Form B, Nursing Conflict Scale and demographic profile. Results showed that most of the participants belong to 31 – 40 age group, were females, were assigned in special areas or units and had been working in their institution for either less than 3 years or around 6 to 10 years. The overall perceived conflict management style of leaders was interpreted as high level with majority utilizing the integrating style while dominating style as the least. Results showed that disruptive conflict and intragroup conflict has the highest means. Moreover, demographic profiles such as length of service and area of assignment have significant relationship with the perceived conflict management styles and conflicts experienced. Similarly, it was found out that there is a significant relationship between perceived conflict management styles of leaders and conflicts experienced by nurses. The study recommends adoption of hospital administration on programs and activities relative to conflict management and continuous training for nurse leaders on handling issues and conflicts.