FMDS Theses and Dissertations

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https://repository.upou.edu.ph/handle/20.500.13073/7
Theses and dissertations by graduate students from the Faculty of Management and Development Studies.

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    Factors Influencing the Attrition and Retention of Employees in the Research and Development Department of a Food Manufacturing Company in the Philippines
    ( 2025) Olivenza, Carmina D.
    This study examines the key factors affecting retention and attrition among R&D staff at a food manufacturing company in the Philippines, using Herzberg’s Two-Factor Theory and Maslow’s Hierarchy of Needs for analysis. Findings show that hygiene factors, such as salary, job security, and the work environment, make up 68% of the reasons employees leave. In contrast, motivator factors, especially opportunities for career growth, are vital for long-term retention. Attrition is highest within the first 1-2 years due to unmet career advancement needs, and it rises again after five years when psychological needs remain unmet. Conversely, employees with 3-6 years of service and high motivator satisfaction tend to stay longer. The study highlights the importance of dual retention strategies: meeting hygiene factors while fostering growth, recognition, and meaningful work. Practical, tenure-sensitive strategies, such as job enrichment, structured career planning, recognition programs, and lateral movements, are recommended to boost engagement and reduce talent loss in the R&D team.
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    Employing ASEAN Way in Developing Soft Skills in Non-ASEAN Workplaces: Practices and Perspective of an ASEAN Educator in Japan
    (University of the Philippines Open University, 2025-10-04) Ramos, Jessaree J.
    This study explored how the ASEAN Way serves as a culturally grounded method for developing soft skills in non-ASEAN workplaces. Using an autoethnographic approach, the research draws on the lived experience of an ASEAN educator working in a multicultural professional context. Through inductive thematic analysis of workplace documents, including emails, memos, newsletters, and training materials, the study identified three key perspectives: People-Centeredness, Consensus Orientation, and Respectful Coexistence. These perspectives reflected the influence of ASEAN cultural values in shaping relational leadership, communication, and decision-making. The study also outlined twelve sub-themes representing specific routines that operationalized these perspectives, demonstrating how soft skills were performed as cultural practices. The final synthesis revealed that perspectives and routines were mutually reinforcing what was culturally believed was practiced, and what was practiced deepened cultural understanding. The findings contributed to the growing discourse on soft skills by showing that such competencies were not universal but were informed by cultural worldviews and relational ethics. This research affirmed the potential of the ASEAN Way as a soft skill framework, offering new insights into how intercultural professionals can lead and collaborate with empathy, diplomacy, and cultural awareness.
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    Knowledge, Attitudes, and Self-Efficacy in Dementia Care Among Nurses in Two Health Institutions in Metro Manila
    ( 2025) Fiel, Melissa Margret
    The number of people with dementia in the Philippines is rising rapidly. This means that the healthcare workforce, most specifically nurses, must be prepared to take care of this patient group in hospital settings. Increasing the self-efficacy of nurses might improve patient outcomes and quality of care for PwD and their families. The purpose of this study is to determine the knowledge and attitudes of Filipino nurses towards dementia care and their influence on self-efficacy. A total of 182 registered nurses from a private and a public hospital in the Philippines were recruited for the study. Their levels of knowledge, attitudes, and self-efficacy on dementia care were measured. Filipino nurses have inadequate knowledge, positive attitudes, and a high level of self-efficacy in dementia care. Correlation statistics revealed that attitudes were significantly correlated with self-efficacy (Spearman ρ = 0.243, p = 0.001) while general knowledge was not (Spearman p = 0.143; p-value = 0.054). A ‘higher level of knowledge’ based on experience and observations of people with dementia which forms the cognitive aspect of nurses’ attitudes had the highest correlation with self-efficacy (Spearman p = 0.275, p-value = <0.01). Age and length of experience were significantly associated with dementia knowledge. There is a need to sustain Filipino nurses’ positive attitudes on dementia care as it can influence their self-efficacy and therefore, their ability to provide person-centered care, the gold standard in dementia care.
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    Public-Private Partnerships in R&D: An Autoethnomethodological Study of its Role on Organizational Leadership
    ( 2025) Condemilicor, Anna Patricia R.
    Public-Private Partnerships (PPPs) have long been associated with infrastructure development, however, their application in research and development (R&D) remains limited, especially in the Philippines. This study investigated the role of PPPs within R&D through ethnomethodology as research framework and autoethnography as methodological approach. Given the nature of autoethnography, this study was written from a first-person perspective. By drawing from the author’s lived experiences in PPPs and naturally occurring data, the research highlighted the dynamics of leadership that influence R&D project progress. The results highlighted how leadership visibility, proactive facilitation, strategic task delegation, network building and collaborative leadership significantly influenced these partnerships. The study provides actionable insights, emphasizing that PPP in R&D can be encouraged by integrating diverse leadership practices, perspectives, and promoting a culture of continuous collaboration.
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    Automating Repository Management and Knowledge Sharing: Practices in BPO Support Services for Research and Development
    ( 2025) Estonio, Maria Katrena P.
    This qualitative case study analyzes the use of automation in knowledge-sharing and repository management within the IT Support Services (ITSS) department of a business process outsourcing (BPO) company for research and development. It focuses on the effects of three automation tools: Chatbot Automation, Technology Resource and Support Automation, and Remote Work Access Automation, examining how they affect job performance and information-sharing practices. The study rests on ethnomethodology, which focuses on how social practices are organized, and applies thematic analysis to derive patterns across the automation processes. The findings indicate that automation transcends a purely technical solution, functioning instead as a process shaped by users' social interactions and contextual modifications. Chatbot Automation enhances self-service and provides responsive support, allowing users to choose assistance options based on their specific needs and familiarity with the system. Technology Resource and Support Automation promotes peer-led, collaborative knowledge building, where employees contribute insights, workarounds, and feedback that shape the evolving repository. Remote Work Access Automation enables users to engage with repositories across devices and locations, supporting knowledge sharing in flexible and distributed work environments. Together, these automation practices reflect the organization’s underlying values of autonomy, responsiveness, and co-development. They promote continuity, adaptability, and user-centered knowledge sharing. This study contributes to the growing body of literature on practice-based automation by highlighting the essential role of support services in sustaining R&D-related knowledge infrastructures in S&T-driven settings.