Singapore Residents' View On Covid-19 Information Dissemination: Risk Communication And Public Trust Study

Abstract

Risk communication plays a critical role in an effective communication and supports public needs under stressful situations (Enader and Gutteling 2017). This survey study investigated how 114 respondents from Singapore received COVID-19 communications under the context of risk communication and public trust. Utilizing Berlo’s Communication Model (1960), alongside Cutlip’s 7 Aspects when Communicating to an audience (1985), Covello’s 7 Cardinal Rules of Risk Communication (1984) and Beshi and Kaur’s framework for evaluating trust (2019), this study examined how the respondents viewed dissemination of COVID-19 communications, how they assessed risk messages from the government, their level of trust to the government and their likelihood of supporting existing and future COVID-19 communications in Singapore.