Satisfaction of Nursing Care in Interventional Radiology Procedure Among Patients at a Health Care Facility in Qatar

Abstract

This study aimed to determine patient satisfaction with domains of nursing care quality in terms of Picker’s eight principles of patient centered-care, as patient centered care was the model adopted for nursing care in radiology setting, and the correlation between patient satisfaction and patient demographic characteristics, including sex, age, civil status, educational attainment, employment status, times patient had undergone interventional radiology in the past 2 years, and perceived health status, among patients undergoing interventional radiology procedures. It was important to determine patient satisfaction with quality of nursing care as well as analyze patient demographic characteristics which could impact satisfaction when there were increasing verbal complaints about the expanded service to cater more interventional radiology procedures in a practical but not standard way of scheduling. A correlational study was conducted at ASPETAR, a hospital in Qatar specialized in the management of sports related injury. 195 were included in the sample from the study population targeting patients of radiology department who underwent interventional radiology procedures from November 2019 to April 2020 who were at least 18 years old through purposive non-probability sampling. Data were collected using a modified PSNCQQ, also translated to Arabic, tested for face validity, and handed to those who met the inclusion criteria. A percentage frequency distribution table was used to organize patient demographics, while mean and standard deviation were computed to determine patient satisfaction, and that Chi-square test for independence was utilized to determine correlation between satisfaction and demographics. The study showed that the patients were satisfied with the quality of nursing care in interventional radiology procedure with a mean satisfaction score of 4.24 among 195 respondents. All domains of nursing care quality were with scores 3 and above, indicating satisfaction. Moreover, there was no significant relationship between patient satisfaction and patients’ sex, age, civil status, educational attainment, employment status, times patient had undergone interventional radiology in the past 2 years, and perceived health status. This study revealed that patients were very satisfied with the quality of nursing care provided in interventional radiology procedures. “Physical comfort” was the domain of care quality having the highest mark and could be related to nurses in radiology always maintaining patient privacy and keeping peace and quiet. On the other hand, “continuity and transition” domain was with the item for which satisfaction scores were lowest and that it was recommended that hospital administration expand hospital services making them more available and accessible for higher satisfaction rating. Moreover, this study concluded that there was no significant correlation between patients’ satisfaction on the quality of nursing care provided in interventional radiology procedures and patients’ demographic characteristics, and that intervention could focus on the improvement of patient satisfaction with quality of nursing care regardless of patient characteristics. Finally, it was also recommended to further the study beyond the nursing scope, since as far as the domains of nursing care quality were concerned, patients were satisfied with the quality of care.